Returns & Cancellations

Returns Policy

If, for whatever reason, you are unsatisfied with our service, you have the right to cancel your order within fourteen days of payment and get a full refund, in accordance with nuru-guru.com regulations with the exception of services that start before this cooling off period {i.e of 14 days}, we would happily replace or refund any value for items not used or packet unopened less the postage, handling and shipping charges.  To cancel an order, please send us an email at sales@nuru-guru.com  along with the reason for cancellation and the name of the person who made the transaction.

What is Cooling Off & Cancellations

When you purchase an item from any site, you can generally only return faulty items. If you simply change your mind or decide you don't like the color, you have no recourse. However, you can cancel an online transaction and receive a refund anytime in the first fourteen working days for any reason. You are required to notify the nuru-guru.com in writing. Although you have a responsibility to take reasonable care of the items you purchased, the site may demand that items be returned in their original packaging. There are some exceptions to the cooling-off period. This  goes for perishable goods and anything that was custom made just for you.

14 Day Return Policy
We offer you complete peace of mind while ordering at  nuru-guru.com - you can return all items within 14 days of receipt of goods.

Defective Items:
If an item is found defective, please get in touch with our customer care on  info@nuru-guru.com, or call us on

Email us at sales@nuru-guru.com within 14 days of receipt of the product.

When we receive the item, we will inspect it to ensure everything is present and is in its original condition and then issue either a full refund, nuru-guru.com Cash (store credit) or a different item in exchange, as per your request.

Please note that replacements are subject to availability of the particular product.

Returns
If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery. If you have
paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a
cheque in the registered name of the customer.

We also will refund you the shipping charges in store credits.

Please ensure however that the product is unused and the tags, boxes and other packaging remains intact.

To coordinate a return you must first get Authorization

  • Send a picture of the item to sales@nuru-guru.com with the subject line “RETURN”. within 14 days of receiving the product. Please also ensure that we should receive the product back within 10 days of sending us the request, otherwise the product will be ineligible for return.
  • Mail us back the product at PO Box 1616 Manchester CT 06045
  • Once we receive the package, we will issue a refund of the purchase amount and some extra amount for courier charges borne by you, as store credits. You can redeem your store credit towards future purchases from us. In case the return is found ineligible for refund, we will courier the product back to you.
  • We will strive to close the issue within 7 days of receiving the product.

Following shall NOT be eligible for return or replacement :

  • Items can not be open.. due to the nature of the Items nuru guru sells returns for open items are not accepted.
  • Damages due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial / UPC numbers
  • Any damage / defect which are not covered under the manufacturer's warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered
  • Some special rules for promotional offers may override "  nuru-guru.com's 14 Day Returns Policy"
  • In case of any queries, please write to our customer care on sales@nuru-guru.com.

Discounts & Promotional Codes

We can not honor any discount code that is not entered during your order. All discount codes must be entered on the final stage of the checkout.

 

 

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