Shipping and Delivery
Is Shipping Discrete?
Yes, our shipping is discrete. Products are shipped in plain boxes or bubble envelope with no identifiable logos or names.
Can I change the shipping address?
If you have made payment and want to change your shipping address, please directly contact us to inform us immediately of your new address before your order is shipped out.
Please be advised that your shipping address cannot be revised after the order has been shipped but you can Intercept the package for a fee through USPS package Intercept use your tracking number to see if your package qualifies.
If you did not make payment yet, you can ignore the order with the incorrect shipping and replace a new order with your correct shipping address. The unpaid order will be cancelled automatically after the due day.
It is the customers responsibility to double check your shipping address.
We are not responsible for misprint. You will be responsible for reshipment of your order once the item is returned to our facility.
If a customer refuses to sign for the package your shipping fee is non refundable. Once the item is returned to our facility we will return your cost minus shipping and restocking fee.
All domestic parcels are shipped using USPS, UPS, or FedEx, please enter items in your shopping cart and use our Shipping Calculator.
International Shipments Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs We can not control customs and how long they take with your product to pass clearance.. Even if you paid Express shipping we CAN NOT control Customs or how long they take to process your item.. It is your responsibility to monitor the item once you are given a tracking number.
Items will be shipped out of the warehouse within 24-48 hours of receipt. Which means once your payment is clear Monday - Friday. Shipping method FedEx Ground (unless otherwise selected) to all destinations in the U.S. (including Alaska and Hawaii - rate may vary). Drop Ship items may take longer. All packages over $50 will ship "signature required" - someone must be present at the time of delivery. We reserve the right to choose the appropriate carrier based on customer needs, cost and delivery schedules.
UK & CANADA FREE SHIPPING ON ORDERS OVER $100
WORLD WIDE: FREE SHIPPING ON ORDERS OVER $300
First class mail - Shipments weighing less the 1 pound. 3-5 business days
USPS Priority - 3 business days (not including the day you purchase) your shipment is guaranteed by USPS to arrive in 2 business days. In order to qualify, the order must be entered by 11:00 am CST Monday-Friday. Example: An order submitted Monday at 11:00 AM CST will arrive by Wednesday afternoon
USPS Express - 2 business days (not 24 hours) Ships out the next day or same day from purchase depending on when you placed the order. Your shipment is guaranteed by USPS express to arrive by 3:00 PM the next business day. In order to qualify, the order must be entered between 7:00 am-11am CST Monday-Friday. to ship the same day. Example: An order submitted Thursday at 1:00 PM CST will arrive by Saturday afternoon.
Post Office Box & APO/FPO
We ship via United States Postal Service First-Class mail. A tracking number will be provided.
UPS Ground - 2-4 business days depending on location (weekends not included)
UPS 2nd day air - 2 business days
UPS Next day air Your shipment is guaranteed by UPS to arrive by 6:00 PM the next business day
FedEx Ground - Parcels reach most US destinations within 5 business days of shipment and includes tracking information. Depending on weather conditions and your location, your delivery may take slightly longer. We are not responsible for FedEx delays.
Two Day FedEx - Your shipment is guaranteed by FedEx to arrive in 2 business days. In order to qualify, the order must be entered by 11:00 am CST Monday-Friday. Example: An order submitted Monday at 11:00 AM CST will arrive by Wednesday afternoon.
Standard Overnight - Your shipment is guaranteed by FedEx to arrive by 3:00 PM the next business day. In order to qualify, the order must be entered by 11:00 am CST Monday-Friday. Example: An order submitted Monday at 11:00 AM CST will arrive by Tuesday afternoon.
Priority Overnight - Your shipment is guaranteed by FedEx to arrive by 10:30 AM the next business day. In order to qualify, the order must be entered by 11:00 am CST Monday-Friday. Example: An order submitted Monday at 11:00 AM CST will arrive by 10:30 AM Tuesday.
Saturday delivery - Saturday delivery is available using FedEx. Orders must be placed on the Friday before the desired delivery date. A $15.00 additional charge applies. Please phone in your order. Order must be received by 11 AM CST.
White Glove Service - We offer FedEx Signature Home Delivery, Evening Home Delivery and Appointment Home Delivery. Please call customer service for a custom quote.
Common Carrier - Large quantity, pallet-size orders are available for special delivery. Please contact customer service for a custom quote.